Job Details

Technical Support Engineer – Mechanical (Japanese-speaking)

About This Position…

Our client is the global manufacturing solutions leader, offering direct service for a broad range of industries in more than 100 countries. They specialise in innovative technologies, and their products, combined with a powerful blend of engineering expertise, services and global support, are backed by the strongest written performance and delivery guarantees.

We are currently seeking for a Technical Support Engineer (Mechanical) role to join our client’s professional team. As a member of the Technical Support Group you will provide first-line, remote technical support both to customers and internal customer service and sales departments. You will be able to work in a broad range of industries providing technical support and finding solutions to technically challenging problems.

In addition, you may focus on special product solutions for unique customer needs and give advice on what product solutions will meet customer requirements best.

Ideally, we would like someone with comfortable knowledge on mechanical engineering and experiences in providing technical support to both Japanese (Japan) and English Clients (ANZ and APAC). Your B2B relation skills will be highly regarded as they focus catering their services for commercial Clients throughout the ANZ and APAC region.

Depending on your work experience as a mechanical engineer and your language proficiency in both Japanese and English, our client may be open to considering visa sponsorship


Key Highlights:
  • Global Leader: Join a top-tier company with a global presence in manufacturing solutions.
  • Technical Support Role: Work as a Technical Support Engineer, helping customers and internal teams with technical challenges.
  • Diverse Industries: Gain experience across various industries, solving complex technical issues.
  • Custom Solutions: Offer tailored product solutions and expert advice to meet unique customer needs.
  • Bilingual Skills: Proficiency in both Japanese and English is a plus, as well as strong B2B relationship-building skills for serving commercial clients.
  • Work Visa Sponsorship: Might consider visa sponsorship based on your mechanical engineering experience and language skills in Japanese and English.


Suitable for those engineers who enjoy responding to customer requests by providing efficient and professional technical support towards resolving complex mechanical issues.    

Candidates who meet the requirements but NEW to the industry are welcome to apply as generous training will be offered.

What does your next role look like?

  • Make industry specific product recommendations.
  • Technical evaluations of product systems.
  • Remote troubleshooting and resolution.
  • Create and present technical presentations via webcast or other remote technology.
  • Analyze conveyor design and make recommendations for improvement.
  • Provide technical training for other employees.
  • Research & locate technical data.
  • Create Bill of Materials for projects.

A little about you…

  • Japanese and fluent English speaker
  • TAFE or University (technical) degree – Mechanical Engineering most preferred.
  • 2+ years’ experience in an industrial sales/support or industrial equipment specification role.
  • Strong mechanical aptitude and ability to conceptualize and articulate mechanical concepts.
  • Strong logical thinking and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Computer proficient with MS Office Applications and both 2D and 3D CAD
  • Ability to manage multiple projects/issues at one time.
  • Service minded, team-player, self-managed mentality with a sense of ownership.





Depending on your work experience as a mechanical engineer and your language proficiency in both Japanese and English, our client may be open to considering visa sponsorship.


This role is based in Melbourne North (Close to Mill Park/Campbellfield) and requires own transportation.

Working Hour…

8:00-17:00, Monday-Friday

Salary range…

Competitive and Above Market Standards – Inquire for Details

Wondering about your potential earnings? In Australia, Mechanical Engineers typically earn between $80,000 to $115,000 annually. Inquire for details, and discover how your skills can lead to an exceptional compensation package. 

Working flexibility…

Full Onsite at the initial stage (requirement). Followingly, Optional remote/flexible work is negotiable.

Start From…

Immediate available is preferable

Application due date…

Applications are accepted throughout the year (however, once the position is filled, it will no longer be available, so please apply as soon as possible.)

What this opportunity offers…

  • Join a Global Team: Become a valued member of our worldwide technical expert team.
  • Comprehensive Support: Enjoy generous training, career assistance, and health benefits for you and your family.
  • New Member Support: We welcome and support those eager to grow within our team.
  • Visa Sponsorship Possibility: Based on your mechanical engineering experience and language skills.
  • Career Growth Focus: Our goal is your career enjoyment and success.


Our client believes the growth of the company is achieved by healthy, happy employees. They offer incentives and wellness opportunities to help their employees create a balance between work and life. Benefits like extensive insurance coverage, holiday pay for their employees to create stability and feel good about themselves. They provide the support and security their employees need to live well.



If this role aligns with your career objectives, we encourage you to apply at your earliest convenience. For queries, feel free to reach out. Your concerns are important, and we’re here to address them.



We appreciate your interest in this opportunity and eagerly await your application. Ensure your resume aligns with the role requirements before applying.

Posted on 29 May 2024

Northern Suburbs Melbourne VIC, Victoria

Full time

Competitive and Above Market Standards - Inquire for Details

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