Job Details

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Client Support & Data Entry Associate – Japanese-speaking

About This Position…

“You Make a Wish and We Make It Happen.”

Our Client, one of internationally well-reputed Japanese Pharmaceutical/FMCG company, is seeking for a proactive Client Support & Data Entry Associate, who can start immediately to join their friendly team nestled in the heart of CBD.

The Client Support & Data Entry Associate is a full-time position and your previous experience in customer service and supply chain management support will shine. You will work to ensure customer orders are attended in an efficient and timely way whilst maintaining effective communication with the Sales team and other members. Your high Japanese language skills are crucial as you will be required to correspond in Japanese frequently, both internally and externally.

This role is a great opportunity for a driven and talented individual to make a difference in the Office environment and can provide a springboard to your Customer Services and Office Working career.  

What does your next role look like?

  • Compile, sort and verify accuracy of data to be entered
  • Ensure appropriate technical and commercial approvals are in place
  • Enter order information into relevant systems
  • Log orders and track daily and weekly totals.
  • Answer customers’ enquiries in all related matters
  • Communicate well with external parties
  • Interact with internal Sales and Account Managers
  • Review and make necessary corrections to information entered
  • Maintain accurate customers’ contact details on internal systems
  • Manage backorders with internal partners, escalating all delays where interaction is required
  • Correspondence with Japanese HQ, especially reporting to Marketing and Finance team

A little about you…

  • Fast and accurate data entry
  • Attention to detail
  • Ability to work in high paced environment and cope with high volume workload
  • Ability to be a team player and adapt quickly to all challenges
  • Positive attitude to work and excellent interpersonal skills
  • High organisational and time management skills
  • Ability to effectively communicate with people at all levels
  • Must have strong people/customer service skills
  • Prior experience with Order Entry, Customer Service is preferred. Work experience in Supply Chain management or pharmaceutical company will be highly regarded as well.
  • Solid MS Office and Computer skills – knowing how to create formulas in Excel a plus
  • High Japanese Language is crucial

Candidates must have the right to work full-time in Australia


Melbourne Inner City – Docklands

Working Hour…

Monday to Friday, 9:00am5:30pm  |  Work at Office – 4 days, Work from home – 1 day

Start From…

This role will start from July 2022

What this opportunity offers…

  • A perfect opportunity to extend your career in the Customer Service and Supply Chain Management Supply role. The company is ready to work with someone who is looking for growth within their small and friendly team.  
  • Office is in the Docklands, a perfect and accessible location for you to commute from all directions.
  • Work Life Balance is guaranteed, along with some remote option.
  • Entry Level Candidates are welcome, as there will be training provided.


All members of staff are friendly and understanding as many have not left their position. You will be guaranteed with good work-life balance and your colleagues will always be supportive – just like your family.

If you believe you are the best fit for the role, please make sure you click Apply for this job and submit your application today!! 


We thank you for your interest and look forward for your application. If you have any questions, please contact US.

Before applying for this role, please make sure your resume is suitable for this role.

Posted on 31 May 2022

Victoria, Melbourne CBD & Inner Suburbs Melbourne VIC, Melbourne

Full time

50,000-55,000 +Super

Application have closed

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