About This Position…

Our client, the world leader in conveyor equipment solutions utilising modular plastic conveyor belts, has a position available for a Customer Support Specialist. 

In this dynamic role, you will be providing Japanese-language phone support to corporate customers in Japan. This position is based in the Melbourne office and reports into the ANZ & Japan Customer Service Manager.

We are looking for an intelligent team player who has a positive mindset and always goes the extra mile to provide high-quality customer service. Your responsibilities vary from providing optimal order management, to technical support in response to customer requests. You will be co-managing accounts and developing business relationships by offering value-added products. The focus is, and always will be, on identifying the customers’ needs and ensure our world-class services.

Successful applicants must be able to demonstrate a good understanding of operational and commercial principles and be able to make fast and independent decisions within a clear set of principles. 

What does your next role look like?

• Process customer inquiries, quotes, and orders correctly in an order entry system
• Advice & recommend products as needed
• Solve customer problems in a group, coordinating with sales, production, and engineering, and carry out follow-ups to ensure that concerns are resolved to the customer’s satisfaction
• Documenting and leveraging important customer information across departments and accounts
• Assist in customer account maintenance
• Proactively furthering the sales process using outbound calls
• Coordinate and communicate with relevant departments (credit, assembly, technical support)
• Various other responsibilities as needed

A little about you…

• Professional (or above) Japanese-skills both in writing and speaking, and fluent English
• 3+ years of work experience in a commercial customer-interfacing role (preferred)
• 3+ years experience in working in Japan or Japanese companies (preferred)
• Strong interpersonal and communication skills
• Logical, problem-solving mindset, curious, and a fast learner
• International experience, comfortable in Western environment/culture
• Ability to deal with customers and coworkers of different cultures
• Technical aptitude
• Analytical, detail oriented
• Service-minded, pro-active, and able to independently interface with customers
• Computer proficient with MS Office Applications
• Ability to manage multiple projects/issues at one time
• Long-term commitment to live and work in Melbourne
• Proven ability to work effectively in a team environment
• Basic math and technical aptitude

Location…

Melbourne North – City of Whittlesea LGA (Own transport is highly preferred)

Working Hour…

Indicative hours for this position are 10:00-19:00 Monday-Friday during AEDT (Daylight Saving Time) and 9:00-18:00 Monday-Friday during AEST (Australian Eastern Standard Time)

Start From…

This role will start from June to July 2022.

What this opportunity offers…

In addition to competitive base pay and performance-based incentives, our client provides benefits designed to protect the complete health – physical, emotional, and financial – of you and your family. Their goal is for you to enjoy the greatest benefit of all: peace of mind.

We thank you for your interest and look forward for your application. If you have any questions, please contact CAREER MEISTER.

Before applying for this role, please make sure your resume is suitable for this role.